office365 - Unable to refresh data for reports based on on-premise database (Gateway not working) -


i have created reports referencing on-premise sql server database via power bi gateway. have created refresh schedule these reports.

the reports refreshing correctly till recently, somehow reports not refreshing now. tried investigate issue, , first step verified , confirmed gateway still , running. when tried check refresh schedule of reports, found controls in "gateway connection" tab stuck , not responding. happening existing reports, tried creating new report , still showing same. doesn't proceed after waiting half hour.

please see screenshot.

enter image description here

could please assist possible?

his issue makes product of no use honestly. unable refresh (manual scheduled) report @ all.!!!

i have posted on community.microsoft.com, waiting response since 1 week.

thanks

nirman

you can try re-installing gateway, there may changes in power bi azure need latest power bi gateway installed. make sure uninstall upgrade may not work, in case had re-install after uninstalling it.


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